Baji Long Privacy Policy – How We Protect Your Data

Baji Long operates an online sports betting and gaming platform serving Pakistani players. When you use the platform — whether to bet on cricket, PSL, football or esports, play live casino games, make a PKR deposit via JazzCash or Easypaisa, or simply browse the site — we collect certain information about you. This Privacy Policy explains what that information is, why we collect it, how we use it and how long we keep it.

We are committed to handling your personal information with care. We do not sell personal data to third parties, we do not use your information for unrelated commercial purposes, and we apply technical and organisational security measures to protect everything we hold about you.

This Policy should be read alongside our Terms and Conditions and our Responsible Gaming page, both of which form part of the overall agreement between you and Baji Long. If you have questions about anything in this Policy, you can contact our support team at any time.

We collect personal information from you in three main ways: information you provide directly, information generated by your use of the platform, and information received from third-party service providers.

Information you provide directly:

• Full name, date of birth and gender as provided during registration.
• Contact details including your mobile number and email address.
• Identity verification documents — such as a copy of your CNIC — where required to verify your identity or process a withdrawal.
• Payment method details used for PKR deposits and withdrawals, including your JazzCash or Easypaisa mobile number or bank account details where applicable.
• Any communications you send to Baji Long support, including support chat transcripts and emails.

Information generated automatically through platform use:

• Login history including timestamps and IP addresses used to access your account.
• Betting and gaming activity — the markets you bet on, bet amounts in PKR, game selections and session durations.
• Device and browser information, including device type, operating system, browser version and screen resolution.
• Pages visited within the Baji Long platform and navigation patterns.
• Cookie and session data as described in Section 8 of this Policy.

Information received from third parties:

• Identity and age verification results from third-party verification providers where we use such services to fulfil our obligations.
• Transaction confirmation data from payment processors including JazzCash, Easypaisa, Raast and bank transfer providers.
• Fraud prevention and risk-scoring information from third-party risk management services.

We use the personal information we collect for the following purposes:

We do not use your personal information to build advertising profiles, sell data to marketing companies or share it with any party for purposes unrelated to operating the Baji Long platform.

Baji Long processes your personal information on the following legal bases:

• Contract performance. Most of the personal data we process is necessary to deliver the services you signed up for — managing your account, processing your PKR transactions and allowing you to place bets on the platform.
• Legitimate interests. We process certain data — such as fraud detection signals, login security logs and platform usage analytics — on the basis of our legitimate interest in running a secure and well-functioning platform.
• Legal obligation. In some cases we are required to collect and retain personal information to fulfil obligations such as identity verification and financial record-keeping.
• Consent. Where we send you promotional communications or use non-essential cookies, we do so on the basis of your consent, which you can withdraw at any time by contacting support or adjusting your account settings.

All financial transactions on Baji Long are processed in Pakistani Rupees (PKR). When you make a deposit or request a withdrawal using JazzCash, Easypaisa, Raast or bank transfer, certain payment details are shared with the relevant payment provider to complete the transaction.

Baji Long does not store your full JazzCash or Easypaisa PIN, your bank account password, or any sensitive authentication credentials. What we do retain is a record of your transaction history — amounts deposited and withdrawn in PKR, payment method type used, transaction timestamps and reference numbers — which we need for account management, dispute resolution and financial record-keeping purposes.

If you raise a payment dispute, our support team may need to share relevant transaction reference data with the payment provider to investigate and resolve the issue. This is the only circumstance in which payment-related data is shared externally beyond the processing of the original transaction.

Baji Long does not sell, rent or trade your personal information to third parties for marketing or commercial purposes. We share personal data only in the following limited circumstances:

• Payment providers. Your payment method details and transaction reference information are shared with JazzCash, Easypaisa, Raast, bank transfer processors and other payment partners solely for the purpose of completing your deposits and withdrawals.
• Identity verification services. Where we use a third-party provider to verify your age or identity, your name, date of birth and document information may be shared with that provider for verification purposes only.
• Fraud and risk management services. We may share certain account and transaction data with fraud prevention partners to detect and prevent financial crime and platform abuse.
• Technology and platform providers. Service providers who help us operate the Baji Long platform — such as cloud hosting, analytics and customer support tools — may have access to certain data as part of providing their services to us. These providers are contractually required to handle data securely and only as instructed by us.
• Legal and regulatory obligations. We may disclose personal information where we are required to do so by law or in response to a valid legal process, such as a court order or official investigation.

In all cases, we share only the minimum personal data necessary for the specific purpose and require all third-party recipients to maintain appropriate data security standards.

We retain your personal information for as long as your Baji Long account is active and for a reasonable period afterwards. The specific retention periods we apply depend on the type of data and the purpose for which it was collected:

• Account and registration data is retained for the duration of your account and for a period after account closure to allow for dispute resolution and to meet any applicable record-keeping obligations.
• Transaction records including PKR deposit and withdrawal history are retained for an extended period to support financial record-keeping, audit requirements and dispute resolution.
• Identity verification documents are retained for the period required to fulfil our verification obligations and for a reasonable period thereafter in case of any subsequent queries.
• Communications including support chat and email records are retained for a period sufficient to resolve any related queries and to maintain a record of our interactions with you.
• Technical logs such as login history and IP address records are retained for a shorter period, typically sufficient for security monitoring and fraud detection purposes.

When your data is no longer required, we securely delete or anonymise it. If you close your Baji Long account, we will process your request and begin the relevant retention period after closure is confirmed.

Baji Long uses cookies and similar technologies to make the platform work properly and to improve your experience. A cookie is a small text file placed on your device when you visit the platform. Here is how we use them:

• Essential cookies are required for the platform to function. They maintain your login session, remember your language and display preferences, and allow the betting interface to work correctly. These cannot be disabled without affecting platform functionality.
• Analytics cookies help us understand how players use the platform — which pages are visited most, where users encounter difficulties, and how navigation flows work. This data is used in aggregate to improve the platform and is not linked to individual identifiable profiles.
• Security cookies help us detect and prevent fraudulent activity, identify unusual login patterns and protect your account from unauthorised access.

We do not use third-party advertising or retargeting cookies. We do not allow social media platforms or advertising networks to place tracking cookies on the Baji Long platform.

Most browsers allow you to control or delete cookies through browser settings. Please note that disabling essential cookies may affect your ability to log in and use the platform correctly. For guidance on managing cookies on your device, refer to your browser's help documentation.

Baji Long takes the security of your personal information seriously. We implement a range of technical and organisational measures to protect your data against unauthorised access, loss, alteration or disclosure.

These measures include:

• Encryption of data in transit using industry-standard TLS protocols, so that information exchanged between your device and the Baji Long platform cannot be intercepted.
• Secure storage of personal data with access restricted to authorised personnel only, on a need-to-know basis.
• Regular security assessments and monitoring of platform systems to detect and respond to potential vulnerabilities or incidents.
• Two-factor or multi-step verification options for account access where available.
• Procedures for responding to suspected data security incidents, including notifying affected users where appropriate.

While we take all reasonable steps to protect your data, no system connected to the internet can be guaranteed as completely secure at all times. You also have a role to play in keeping your account secure — use a strong, unique password for your Baji Long account, do not share your login credentials with anyone, and contact support immediately if you suspect your account has been compromised.

As a registered Baji Long user, you have the following rights in relation to your personal information:

• Right to access. You can request a copy of the personal information Baji Long holds about you. We will respond to access requests within a reasonable timeframe.
• Right to correction. If any of the personal information we hold about you is inaccurate or out of date, you can ask us to correct it. You can update some details — such as your contact number — directly through your account settings.
• Right to deletion. You can request that we delete your personal information. Please note that some data may need to be retained to fulfil legal obligations or for dispute resolution even after your account is closed.
• Right to withdraw consent. Where we process your data on the basis of consent — such as for promotional communications — you can withdraw that consent at any time. This will not affect the lawfulness of any processing carried out before the withdrawal.
• Right to object. You can object to the processing of your personal data where we rely on legitimate interests as our legal basis. We will consider your objection and respond accordingly.

To exercise any of these rights, contact Baji Long support through the Help section of the platform. Please include your registered username and a description of your request so we can assist you efficiently.

Baji Long is strictly an adults-only platform. We do not knowingly collect personal information from anyone under the age of 18. Our registration process includes age verification steps, and we reserve the right to request proof of age at any time.

If we become aware that a user under 18 has registered an account and provided personal information, we will close the account, forfeit any associated balance and delete the personal data collected as promptly as possible.

If you are a parent or guardian and believe that a minor in your household has registered on Baji Long, please contact our support team immediately so that we can take appropriate action. We take this responsibility seriously and ask all adults to ensure that minors in their household cannot access the platform through their devices.

Baji Long may update this Privacy Policy from time to time to reflect changes in how we operate, changes in technology, or to meet any applicable legal or regulatory requirements. When we make material changes, we will update the "Last Updated" date at the top of this page.

Where a change significantly affects how we use your personal information, we will make reasonable efforts to inform you — for example by placing a notice on the platform or contacting you via the email address or mobile number registered to your account.

Continued use of the Baji Long platform after any update to this Privacy Policy constitutes your acceptance of the revised version. We recommend reviewing this page periodically so that you remain informed about how your data is handled.

If you have any questions, concerns or requests relating to this Privacy Policy or the way Baji Long handles your personal information, please get in touch with our support team. We aim to respond to all privacy-related queries promptly and thoroughly.

You can reach us through the Help or Support section of the Baji Long platform. When contacting us about a privacy matter, please include your registered username and a clear description of your query so that we can locate your account and respond as efficiently as possible.